Terms of Service

1. Purpose

These Terms of Service (hereinafter "Terms") govern the use of the Luxpred platform (hereinafter "the Platform"), accessible at https://luxpred.com, and operated by Luxpred S.a r.l.-S (hereinafter "we", "our" or "Luxpred").

Use of the Platform implies full and complete acceptance of these Terms. If you do not accept these conditions, please do not use our service.

2. Service Description

Luxpred is a SaaS (Software as a Service) platform that provides an intelligent assistant to help merchants:

• Analyze their sales and purchase data
• Forecast their stock needs
• Optimize their orders
• Reduce losses related to overstock or stockouts

3. Access to the Service

3.1 Registration

Access to certain features of the Platform requires the creation of a user account. You agree to:

• Provide accurate, complete and up-to-date information
• Maintain the confidentiality of your login credentials
• Notify us immediately of any unauthorized use of your account
• The service is reserved for professionals with legal capacity to contract.

3.2 Email Verification

For security reasons, we require verification of your email address. Full access to Platform features is only granted after this verification.

4. Subscription Plans

4.1 Available Plans

We offer several subscription plans, including a free plan and paid plans with additional features. Details of each plan are available on our Pricing page.

4.2 Payment

Paid subscriptions are billed according to the chosen periodicity (monthly or annual). Payment is made by credit card through our secure payment provider Stripe.

4.3 Renewal and Cancellation

Subscriptions are automatically renewed unless you cancel. You can cancel your subscription at any time from your account. Cancellation will take effect at the end of the current billing period.

4.4 Right of Withdrawal (EU Consumers)

The Luxpred service is exclusively intended for professionals. In accordance with applicable regulations, the right of withdrawal applicable to consumers does not apply.

5. Use of the Service

5.1 Authorized Use

You agree to use the Platform in accordance with these Terms and applicable legislation. It is strictly prohibited to:

• Use the service for illegal or fraudulent purposes
• Attempt to gain unauthorized access to the system or other users' data
• Disrupt or interrupt the operation of the service
• Use unauthorized robots, scripts or other automated means
• Resell, rent or commercially exploit the service without authorization

5.2 Your Data

You retain all intellectual property rights to the data you import onto the Platform. We claim no rights to your commercial data.

Total confidentiality: In accordance with our confidentiality commitment, no imported data is permanently stored on our servers. Files are analyzed in memory and then immediately deleted.

6. Intellectual Property

The Platform, including its source code, design, texts, logos and all elements that compose it, are protected by copyright, trademark law and other intellectual property rights.

Any unauthorized reproduction, representation, modification or exploitation of all or part of the Platform is strictly prohibited.

7. Service Availability

We strive to ensure the availability of the Platform 24/7. However, we cannot guarantee uninterrupted access due to:

• Scheduled or emergency maintenance operations
• Technical failures beyond our control
• Force majeure events

We reserve the right to temporarily suspend access to the service for maintenance, without incurring any liability.

8. Limitation of Liability

The Platform provides recommendations based on the analysis of your data. These recommendations are provided for informational purposes and do not constitute professional advice.

You acknowledge that:

• Purchasing and stock management decisions are your sole responsibility
• We do not guarantee the absolute accuracy of generated forecasts
• We are not liable for financial losses resulting from your commercial decisions

9. Personal Data Protection

The processing of your personal data is governed by our Privacy Policy, compliant with the General Data Protection Regulation (GDPR - EU 2016/679).

10. Suspension and Termination

10.1 By the User

You may terminate your account at any time from your account settings or by contacting us at support@luxpred.com.

10.2 By Luxpred

We reserve the right to suspend or terminate your access to the service in case of:

• Violation of these Terms
• Non-payment of amounts due
• Abusive or fraudulent behavior
• Prolonged inactivity exceeding 12 months.

11. Modification of Terms

We reserve the right to modify these Terms at any time. Modifications will take effect upon publication on the Platform. We will notify you of significant changes by email.

Continued use of the service after modification of the Terms constitutes acceptance of the new conditions.

12. Applicable Law and Jurisdiction

These Terms are governed by Luxembourg and European law.

In the event of a dispute and failing amicable resolution, the Luxembourg courts shall have sole jurisdiction. In accordance with European regulations, consumers may use the European Commission's online dispute resolution platform: https://ec.europa.eu/consumers/odr

13. Contact

For any questions regarding these Terms, you may contact us:

• Email: contact@luxpred.com
• Address: 144, Z.A.E. WOLSER A, Bettembourg L-3225, Luxembourg
• RCS number: [RCS number]